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Ahead of the Wi-Fi Curve

MGM Resorts International differentiates itself in Las Vegas’ high-demand hospitality market with high-density wireless infrastructure.

It’s a new day dawning when the Vice President of Technology Strategy joins executive level discussions on guest surveys. But that’s exactly what John Bollen found himself doing with his colleagues at MGM Resorts International. And what were they talking about specifically? Wi-Fi.

Bollen was not all that surprised. In designing Las Vegas’ CityCenter in 2007, a collection of hotels and residences, spas, dining, and shopping destinations, cutting-edge technology was a key priority. Accompanying that was the development of a guest technology strategy that addressed different access and security...


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